This is a rare chance to join Intercity’s Office of the CTO, the team setting the direction for everything we take to market. We’re looking for a Security & Compliance Service/Product Lead to own one of the most important parts of our portfolio and shape where it goes next.

You’ll think about security services the way a good product manager thinks about products. You’ll own the strategy, the roadmap and the numbers across our SOC, managed security, compliance, cyber resilience and advisory services. You’ll decide what we build next, what we simplify, what we retire, and how we take it all to market. You’ll have the backing of a Microsoft-first business that’s serious about security and coming off a record year of growth.

Sitting in the Office of the CTO puts you right at the heart of the decisions that matter. You’ll work closely with our Security & Compliance Principal Architect, our Platforms & Engineering teams and Microsoft Alliances. They’ll keep the technical side sharp. Your job is to make sure what we offer solves real problems, makes money and stands out in a crowded market.

Key Responsibilities

Shaping the portfolio. You’ll define and own the Security & Compliance strategy and roadmap. That means spotting the market opportunities, customer challenges and emerging threats that should shape what we build next. Everything you do will line up with our Microsoft-first approach, and you’ll own each service from the first idea right through to retirement.

Growing and productising. You’ll take services that work and make them repeatable, scalable and easy to buy. You’ll simplify and standardise where it helps our customers and our delivery teams, and find the gaps where a new service should exist.

Leading the SOC. Our Security Operations Centre is central to this role. You’ll own its strategic direction and commercial performance, move it further towards a Microsoft Security operating model, and set the outcomes, service levels and value propositions customers buy into. You’ll work with Platforms & Engineering to push automation, efficiency and service maturity forward.

Owning the commercials. Portfolio revenue, profitability and growth targets are yours. You’ll build the propositions, pricing and packaging, support sales and marketing with go-to-market activity and enablement, and find the cross-sell and upsell opportunities in our existing customer base.

Being the voice of the customer. You’ll make sure every service solves a genuine security or compliance problem. Customer feedback, operational insight and market intelligence will guide where we invest, and adoption, satisfaction and retention are the measures that matter.

Bringing people together. You’ll partner with Alliances & Technology to make the most of Microsoft funding, incentives and specialisations. You’ll also work with Customer Success, Sales, Marketing and Operations so we can deliver what we promise consistently, securely and at scale.

Experience and Skills

What you’ll need

• Experience owning, managing or developing security services within an MSP, MSSP, consultancy or technology provider

• A strong understanding of managed security services and security operations

• A track record of building and managing service roadmaps

• Commercial and financial awareness, including pricing, margin and profitability

• Experience working with sales and customer success teams to drive growth

• Knowledge of security, compliance, governance and risk management

• A degree in Cyber Security, IT or Business, or equivalent industry experience

You’ll also be a strong communicator who’s as comfortable with an engineer as with an exec, and you’ll know how to influence people who don’t report to you.

What would give you an edge

• Microsoft Security technologies: Microsoft Sentinel, Defender XDR, Entra, Purview, Intune and Security Copilot

• Service experience: developing SOC or MDR service offerings, ideally within a Microsoft-focused MSP

• Compliance frameworks: ISO 27001, Cyber Essentials Plus, NIST and CIS Controls

• Security certifications: CISSP, CISM or CRISC

• Microsoft certifications: Cybersecurity Architect Expert, Security Operations Analyst Associate or other Microsoft Security certifications

• Other qualifications: ITIL Foundation or Managing Professional, or a product management qualification from Pragmatic Institute, AIPMM or similar

None of these are deal breakers. If you’ve got the experience above and some of this, we want to hear from you.

What we offer

• 33 days holiday (including bank holidays), increasing by one day for each full year with us, up to five additional days

• Holiday buy scheme

• All-company bonus scheme

• Company pension

• Death in service cover

• Employee assistance programme

• Enhanced maternity and paternity pay

• Cycle to work scheme

• Specsavers eye tests

• Colleague discounts and incentives

• Values Champion of the Quarter and Year awards

• Active social calendar

• A strong focus on developing our people through structured learning, funded certifications and real career progression

Ready to Do More? If you love being hands on, enjoy solving problems people can’t, and want to work somewhere that genuinely backs its engineers, we’d love to hear from you.

Equal opportunities

Intercity is an equal opportunities employer. We welcome applications from people of all backgrounds and are committed to a fair, inclusive and unbiased recruitment process for every candidate. We make reasonable adjustments throughout our process, so if you need any support at any stage, just let us know.

Pre-employment checks

As a specialist in secure technology solutions and a certified ISO27001 and Cyber Essentials Plus organisation, all successful candidates will be subject to pre-employment checks, including vetting and references, as part of our onboarding process. You’ll also need the right to work in the UK.

Your data

Any personal information you share with us will be handled securely and in line with the UK Data Protection Act 2018 and UK GDPR. We will keep your application for six months after the close of the campaign unless you tell us you are happy for us to hold it longer. You may also be invited to share voluntary, anonymous information about your background for equal opportunities monitoring — this has no bearing on your application.

For our full privacy policy or to exercise your data rights, contact our Data Protection Officer at dpo@intercity.technology or on 0808 500 1436.